British postal service Royal Mail has said it is experiencing a “serious outage” following a cyber incident.
In a pronunciation Royal Mail, published on Wednesday, said it was unable to send export items, including letters and parcels, to overseas destinations as a result of the cyberattack. It added that international packages that had already been sent “may experience delays”.
“We have asked customers to temporarily stop submitting export items to the network while we work hard to resolve the issue,” said Royal Mail. “Our import business continues to provide a full service with some minor delays. Our teams are working around the clock to resolve this outage and we will notify customers as soon as we have more information.”
Further details, such as the nature of the incident and who was responsible, remain unclear and Royal Mail has yet to respond to businessroundups.org’s questions. The company added in its statement that it is working with unnamed outside experts to investigate the incident and has alerted relevant authorities.
News of the incident comes as Royal Mail workers are holding a series of strikes across the UK in a bid for higher wages and better working conditions. It also comes weeks after the UK postal service suffered a data breach that exposed customers’ information to other users, as reported by sky news.