A number of Bank of America customers have reported missing funds from deposits and transactions made using the Zelle payment service. It’s been 20 years since Rey Garcia first deposited his money with the Bank of America.
After seeing this happening to other people, he decided to check his own account. And I mean I was like, ho, shocked “A quote from Garcia. “After searching my account, I saw that there were 15 separate Zelle transfers.
That should have been a warning to me because I can’t imagine being able to accomplish all of that in one day. He reports that more than $700.00 has disappeared from his bank account. When he dialed the customer service number, he couldn’t get a hold of anyone.
Garcia told ABC13 he expects some outstanding bills to be settled on Thursday. I really hate digging into my money but I have these bills to pay. A Bank of America representative told ABC7 San Francisco that the issue has been resolved and customers should start seeing the money from their deposits and transfers.
On Wednesday morning, several dissatisfied consumers flocked to social media to vent their hearts and seek solutions. “I need immediate access to my money. No balance!!!! someone else said.
According to DownDetector, a company that monitors the health of other websites, “user complaints indicate problems at Bank of America,” with the first user reports arriving at 1:42 a.m. Wednesday, January 18. Sixty-six percent of the complaints there was a problem with ‘overbooking’.
Bank of America customers have complained on social media about receiving an “extenuating circumstances” message while trying to call customer service. More than a dozen people lined up at a Houston office, and several reported money missing from their accounts.
Customers tell ABC13 Houston they tried calling but couldn’t get through to a human, so they came in person. “Are there no telephone customer service agents available at the moment? Twenty minutes have passed and I have not been able to reach anyone on the hotline; even the fraud line is offline” tweets from customers.
Lots of reports on Instagram, Tiktok, Reddit of issues at Bank of America. $BAC
Many customers miss out on money and get no answers.
🔊 sound…🧐 #bank of America pic.twitter.com/t1hQPdG2xU
— Wall Street Silver (@WallStreetSilv) January 18, 2023
The app for Bank of America has a warning that reads, “Please note that January 14-17 Zelle transactions may not be processed or posted to accounts immediately. The transfers will be completed as soon as possible and reflected in your account activity and balances. If there are any delays or problems, we are sincerely sorry.”
Follow the official BofA customer service account on Twitter! “We sincerely regret any inconvenience this delay may have caused you and your transactions,” was @BofA Help’s response to a customer’s complaint. Your account activity and balances will reflect completed transfers as soon as possible.
Don’t go through with two separate deals at the same time.” Customers have been tweeting on the Zelle support account as some are missing funds received in the app through the Zelle network. The evidence suggests that “To quote the “@ZelleSupport” account, “The Zelle app and network are up and running.
Bank of America has full control over the Zelle integration in their mobile app because they are one of our partner banks. We cannot view their profiles, transaction history or any information related to them.”
On Twitter, Massachusetts Democrat Senator Elizabeth Warren asked Bank of America and Zelle to do more to help their consumers.
Customers should be refunded and this should be corrected immediately. I have previously warned people about serious fraud issues with Zelle, and this is their most recent misstep.” Approximately 67 million individuals and small businesses now bank with Bank of America in the United States.
According to Insider Intelligence, 61.1 million Zelle subscribers will be reached in the year 2022. P2P payment service Zelle is owned by Early Warning Services, LLC, which is owned by Bank of America, Capital One, JPMorgan ChasePNC, Truist, US Bank and Wells Fargo.
Scammers target both Bank of America and Zelle, convincing their victims to “defend” their money at Bank of America by paying money to them through Zelle.
Last lines
If you are interested in learning more about the information provided in the previous sentence, it is highly recommended that you maintain a consistent connection with Leedaily.com.
