Entrepreneur, 30 years of experience, achieving results by using technology in the marketing & sales process, CEO of CRM excellence and Fed.
Since its inception, artificial intelligence (AI) has been the subject of much controversy and debate. Some people believe AI will change our world for the better, while others are skeptical about its potential impact. As a CEO of a digital marketing company and an expert in digital innovation and customer relationship management, I am interested in the main arguments against AI, as well as some of the ethical concerns raised. Let’s talk about some potential concerns and how brands can effectively integrate AI into their business and prevent abuse.
The concerns surrounding AI
AI has become an accepted and necessary tool for many companies. Companies are increasingly relying on AI to automate processes and unlock new opportunities that were unimaginable even a few years ago. However, not everyone is quick to jump on AI’s bandwagon – some remain skeptical about the possibilities it offers. Some people even believe that AI has some drawbacks.
Plagiarism, propaganda and scams
That is what science journalist Bruno van Wayenburg wrote last December an article, warning people about the abuse of AI. He believes AI can lead to:
- Fake news
However, I would argue that many AI tools also address these issues. For example, JapserAI has a plagiarism feature in its app, and by verifying its own output, it regularly updates the system.
AI can dramatically reduce the time and effort required for tasks, leading some marketers to fear their jobs will no longer be needed. However, human knowledge remains an important factor in complex workflows and creative activities.
Marketers need to understand how AI can help them make better decisions by analyzing data and collaborating with AI professionals. To take advantage of AI, we must learn how to use it correctly and ethically, as poor input will lead to unsatisfactory results. By doing this, marketers can ensure their skills remain valuable.
Decline in creativity
Some marketers believe that AI cannot provide the innovative edge needed to compete because it relies on existing data and is thus limited in its turnkey solutions.
As scientists at the University of Liechtenstein wrote“[AI’s] output is also heavily limited by the data used to train the model, resulting in relatively little novelty and diversity compared to the data. research has shown that deep learning models can extend beyond this search space, generating fuzzier but more concise ideas from a computational perspective.
AI can also help with the creative process and provide ideas that people struggle with or overlook. In addition, it has AI-generated artwork sold for nearly half a million dollarsdemonstrating its potential for subjectively creative solutions.
The societal impact of AI is likely to be significant. It has the potential to change the way we live and interact – in good and bad ways. For example, AI can be used to target advertisements directly to individuals or it can be used to monitor people’s activities on social media. In the latter, AI could be used to create false information or propaganda in order to influence public opinion.
As AI systems become more sophisticated, I think they can make decisions based on ethical principles. However, it is not clear who will be responsible for establishing these ethical principles, or how they will be enforced. This can lead to problems such as AI systems making decisions that are harmful to humans.
Some of the ethical concerns raised about AI include:
- AI can make humans redundant
- AI can be used to deal damage
- AI can lead to unforeseen consequences
- AI can exploit customers
These are all things developers and business leaders should consider as they explore AI’s potential applications.
How to protect against AI abuse
Using AI in itself is not a crime. However, we must introduce restrictions to preserve the well-intentioned intent of its use. Here are a few examples of how we can enjoy AI without falling prey to its dark possibilities:
- Companies must maintain strict guidelines around the use of AI and build a system to control and monitor the behavior of AI tools to identify and address suspicious or unethical activity.
- Businesses also need to ensure they have the resources to address any issues that arise. This may require building strong relationships with AI professionals and data scientists so that any issues can be addressed quickly and efficiently.
- Organizations should provide training to ensure their employees understand the ethical implications of using AI tools and how to use them responsibly.
By taking these steps, companies can directly help prevent the misuse and mistreatment of AI tools, but also allow business leaders to lobby for higher-level safeguards within their own governments.
The government must introduce ethical principles and rules by making laws for the protection of personal data and by establishing an independent body that monitors the use of AI and investigates possible misuse. In an effort to help, companies must disclose information about their AI systems for risk identification, accountability and punishment for unethical practices. In addition, companies must adhere to a set of guidelines that prohibit misuse, outline acceptable data types and methods for collecting personal information, and ensure data security. By implementing these regulations, I believe we can ensure the safe and ethical integration of AI into our daily lives.
Finally, while there are many benefits to using AI in marketing, we should be aware of the potential risks and ethical concerns involved. Plagiarism, automation replacing jobs, and data privacy are all valid concerns that need to be addressed. But we can overcome these obstacles by implementing guidelines at both corporate and government levels. Embracing AI in marketing is essential to staying ahead of the competition, but we must do it responsibly.